Medical care is complicated and many people struggle with understanding their medication, instructions, and follow-up plans. This 6 minute video shows just how little, patients can understand. The way you organize your practice and communicate with patients can help to minimize confusion and lead to better health outcomes. This toolkit can help you assess your practice, raise awareness and work on specific areas to ensure that your patients can succeed in the health care environment.
| Toolkit Contents |
Download Entire Toolkit (226 pages) This link will provide you with a pdf of the entire toolkit that you can save to your computer. The toolkit links to several Internet-based resources, so an Internet connection is helpful even if you download the pdf.
“Before reviewing this toolkit, we had never heard the term 'health literacy'. As we assessed our practice and reviewed the tools, we realized that the concerns addressed in this toolkit are things we see and struggle with every day. This toolkit made us more aware of the challenges that our patients face and guided us to make meaningful changes throughout our practice.”
-Office manager, rural family practice clinic
“When we introduced this toolkit to our staff they thought 'oh great, more responsibilities to cram into our busy day.' But what we quickly realized is that it is not adding more, it is learning how to do things differently. After implementing some of these tools we really felt like we were more able to connect with our parents about the health of their child.”
-MD, urban pediatric practice
Prepared for the Agency for Healthcare Research and Quality,
AHRQ Publication No. 10-0046-EF